Novotel Auckland Ellerslie

The room was a great size, 2x king size beds, I could not fault the room, so very comfortable. The beds were super comfortable with a range of pillows. The staff were amazing, so friendly from my first encounter at reception to bar and restaurant staff to the room attendants, and they looked like they were working as a great team and enjoying themselves, so nice to see. We were stating for 2x nights a family member was having surgery next door at Ascot, such a close location to visit but also come back to a meal in the dinning room/bar or breakfast. Super easy.

The bed was very comfortable, not rock hard and not too soft. Plenty of pillows that were also great. The tv was a decent size. The room itself was big and comfortable. Clean and tidy. The staff were helpful and kind. Even the cleaning staff were lovely. Handy being right next to the hospital.

Excellent service and friendly staff. We were very impressed with how helpful staff were and also how many staff were walking around. There was a hurricane happening while we were visiting and the staff were very reassuring and kind during this time.

Staff were super friendly and helpful. welcoming and made you feel like kids werent a burden. All our activities were a short drive so very central in that respect. Cleaners done a great job each day. Kids loved the corridors, the room, and atmosphere. Parking available on site.

Staff were so friendly and helpful from check in to check out. The rooms were very clean and the breakfast buffet had a great selection. Comfy beds, spacious rooms and great pillow selection. Quick 5 minute walk to catch the train which was an added bonus.